bagh bet Privacy Policy

1 Information We Collect

bagh bet collects personal information from you in three primary ways: information you provide directly when registering or using the platform, information generated automatically as you interact with the platform, and information received from trusted third-party sources as part of our identity verification and fraud prevention processes.

Information You Provide Directly

When you register, verify your identity, make deposits or withdrawals, or contact our support team, you may provide us with the following categories of personal data:

• Full legal name as it appears on official government-issued identification.
• Date of birth (used to verify that you are 18 years of age or older).
• Bangladeshi mobile phone number and email address.
• Residential address within Bangladesh, including division (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh).
• National Identity Card (NID) number, passport number, or driving licence number submitted for KYC verification.
• Payment method details, including bKash account number, Nagad number, Rocket number, Upay number, or bank account details for supported institutions (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank).
• Profile preferences, communication preferences, and self-exclusion or responsible gaming requests.
• Support ticket content, live chat transcripts, and email correspondence with our support team.

Information Collected Automatically

When you visit and use the bagh bet platform, certain technical and behavioural data is collected automatically through cookies, log files, and analytics tools:

• IP address and approximate geolocation (city/region level, based on IP).
• Device type, operating system, browser type and version.
• Session timestamps, pages visited, game sessions initiated, and wagering activity.
• Deposit and withdrawal transaction history, game round data, and bonus usage records.
• Login history, including timestamps, IP addresses, and device fingerprints.

Information from Third Parties

In certain circumstances, bagh bet receives personal data about you from third-party sources, including KYC verification service providers, payment processors, fraud detection agencies, and publicly available sanction screening databases. This information is used solely to verify your identity, prevent fraud, and comply with anti-money laundering obligations.

2 How We Use Your Data

bagh bet uses the personal information we collect for the following specific and lawful purposes. We do not use your data for any purpose beyond those listed below without first obtaining your explicit consent or being required to do so by law.

3 Legal Basis for Processing

bagh bet processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you as a registered player, including account management, transaction processing, and customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC verification, anti-money laundering record-keeping, and responses to lawful authority requests.
• Legitimate Interests: Processing carried out in pursuit of bagh bet's legitimate business interests — such as fraud prevention, platform security, and service improvement — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing activities for which you have given explicit, informed consent, such as receiving marketing communications. You may withdraw your consent at any time by contacting [email protected] or updating your account preferences.

4 Data Sharing & Third Parties

bagh bet does not sell, rent, or trade your personal information to any third party for commercial purposes. We share your data with third parties only in the limited circumstances described below, and only to the minimum extent necessary to fulfil the stated purpose.

Categories of Third-Party Recipients

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive the transactional data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• KYC & Identity Verification Providers: Third-party identity verification services receive copies of your identification documents and personal details for the purpose of confirming your identity and age in compliance with our due diligence obligations.
• Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers and game round data necessary to deliver their games to your device. They do not receive your full personal profile.
• Fraud Prevention & Security Services: Anti-fraud and AML screening services receive transactional and behavioural data to help detect and prevent fraudulent activity, money laundering, and other prohibited conduct.
• Legal & Regulatory Authorities: In cases where we are legally required to do so, bagh bet will disclose your personal information to law enforcement agencies, financial intelligence units, or other regulatory bodies upon receipt of a valid legal request.
• IT Infrastructure & Hosting Providers: Our technology and hosting partners who provide the servers, cloud infrastructure, and platform software that power bagh bet may have access to personal data as part of their service delivery. All such partners are bound by strict data processing agreements.

5 Cookies & Tracking Technologies

bagh bet uses cookies and similar technologies — including session tokens, local storage, and pixel tags — to operate core platform functionality, maintain your login session, remember your preferences, and collect anonymised analytics data that helps us improve the platform.

Types of Cookies Used

Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please be aware that disabling essential cookies will affect the functionality of the bagh bet platform — some features, including account login and the game cashier, may not operate correctly without them. bagh bet does not use third-party advertising cookies or participate in cross-site behavioural tracking networks.

6 Data Retention

bagh bet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law. The following retention periods apply to the main categories of personal data we hold:

• Account and Registration Data: Retained for the duration of your account and for a minimum of five years following permanent account closure, to comply with AML record-keeping obligations.
• KYC Identity Documents: Retained for a minimum of five years following the completion of the verification process, or for such longer period as may be required by applicable regulations.
• Transaction Records: Financial transaction records, including deposits, withdrawals, and wagering history, are retained for a minimum of five years from the date of each transaction.
• Customer Support Records: Support tickets, chat logs, and email correspondence are retained for up to three years from the date of last interaction, or longer if the communication relates to an unresolved dispute.
• Marketing Consent Records: Records of your marketing opt-in and opt-out preferences are retained for as long as your account is active and for two years following account closure.
• Technical & Analytics Data: Anonymised and aggregated analytics data may be retained indefinitely, as it does not constitute personal data and cannot be used to identify you.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in a manner that prevents its reconstruction. Where deletion is not immediately technically feasible, the data will be securely isolated pending deletion at the next practicable opportunity.

7 Your Privacy Rights

As a bagh bet player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within two business days and respond in full within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data that bagh bet holds about you, along with information about how it is processed and shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. This right is subject to our legal data retention obligations — we may not be able to delete all data immediately in cases where retention is required by law.
• Right to Restriction of Processing: You may request that bagh bet restricts the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested or while a complaint is being investigated.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though this right is subject to a balancing assessment.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

8 Data Security

bagh bet employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, and destruction. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption at rest for sensitive data including identity documents and payment details.
• Role-based access controls ensuring that only authorised staff can access personal data, strictly on a need-to-know basis.
• Two-factor authentication (2FA) options available to all registered players.
• Regular internal security audits and penetration testing of the bagh bet platform infrastructure.
• Automated monitoring systems to detect unusual account activity, login anomalies, and potential data breaches in real time.
• Staff training on data protection obligations and security best practices.

Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, bagh bet will notify affected players promptly — and in any event within 72 hours of becoming aware of the breach — providing details of the nature of the breach, the categories and approximate number of records affected, and the measures taken or proposed to address it.

9 Children's Privacy

bagh bet is strictly an 18+ platform. We do not knowingly collect, process, or retain personal data from individuals under the age of 18. All registration attempts are subject to age verification, and any account found to be operated by a person under 18 will be immediately closed and all associated data deleted, except where retention is required for legal compliance purposes.

If you are a parent or guardian and you believe that a minor has provided personal information to bagh bet or has accessed the platform in breach of our age restriction policy, please contact us immediately at [email protected]. We will investigate promptly and take all appropriate remedial action, including immediate account closure and data deletion.

10 Updates to This Policy

bagh bet reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered players by email or through an in-platform notification. We encourage you to review this Policy periodically to remain informed about how we protect your personal data.

Your continued use of the bagh bet platform following the publication of any updated Privacy Policy constitutes your acknowledgement of the revised Policy. If you do not agree with any change to this Policy, you must cease using the platform and request the closure of your account by contacting [email protected].

For any questions, concerns, or requests relating to this Privacy Policy or the manner in which bagh bet processes your personal data, please contact our support team at [email protected]. We are available 24 hours a day, 7 days a week, and will respond to all privacy-related enquiries within two business hours under normal operating conditions.